As a mature, market-leading company, EGO prides itself on best practices that ensure our products and customer service are of the highest possible standard.
CONFIDENCE IN OUR QUALITY
We’re so confident in the quality and performance of our tools that we offer industry-leading warranties for tools and batteries purchased by professional and domestic users.
In addition, we offer a 30-day money back guarantee for any domestically used EGO Power+ tools, so if you’re not completely satisfied you can return your product for a full refund. Please check our warranties page for full details.
EGO’s R&D innovation is driven by a team of 400 highly qualified technicians. Their mission is to develop and deliver clean, reliable power tools. From our dedicated R&D centre, this team collaborates with international teams to design innovative, durable and powerful tools that deliver superior performance.
They are backed by a team of internationally and professionally-recognised testing engineers, who implement international safety authorisations and help define global safety and quality standards for cordless outdoor tools.
OUR SERVICE DEALER NETWORK
EGO approved service dealers can help you select the most suitable tools for your needs, give you face-to-face advice and provide a diagnostic service to keep your tools running for years to come. With a nationwide network of EGO approved service dealers, you’re never too far from the support you need.
We hold ISO 9001:2015 for quality management systems. Among other things, this international standard helps us to engender satisfied customers and employees, and provides a framework that helps us continually improve our processes.
As an example, this means we can demonstrate our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, which supports our efforts to enhance customer satisfaction.